Terms and privacy

Terms of service

The service

October is an iPhone app and a processing service. You capture a space with the app; we turn the capture into finished photos and walkthrough videos and deliver them to your account. The app needs an iPhone 12 or newer. Features, limits and prices can change, and we tell you before a change affects what you have paid for.

Your account

You sign in with a link we email you. Keep access to that email address safe; anything done through your account is your responsibility. You must be at least 18 and, if you use October for a business, allowed to act for it.

What you may capture

Capture only spaces you have the right to photograph, and ask people to step out of the shot. Do not capture anything unlawful, private documents or screens with personal data on them.

How the photos and video are made

The finished photos are AI-generated: an AI image model draws each one from your capture of that spot. The model is instructed to keep the room as captured, including its layout, walls, floors, windows, fittings, built-in furniture and the view, while it improves the light and the styling and leaves out small loose items. The walkthrough is AI-generated motion between the finished photos. We check each photo against your capture, but AI can get details wrong, so review the results before you publish them.

You are responsible for how you use the results, including labelling them as AI-generated or digitally altered where your MLS, listing portal, state law (such as California's AB 723) or professional code requires it. The download includes the unaltered original of every photo, so you can link or provide it where your MLS or state requires.

Ownership

You own your captures and the photos and videos we deliver. You give us the rights we need to process, store and deliver them to you. We do not use them in our own marketing without asking you first.

Payment

Prices are in US dollars and charged by card through Stripe; taxes may apply. Plans renew automatically each month or year until you cancel, and you can cancel at any time from your account: the plan then runs to the end of the period you have paid for. A place is up to 6 rooms; a bigger capture uses one more place for every started 6 rooms.

Places you buy one at a time do not expire. Places that come with a monthly plan carry over for 3 months from the day they are granted and then expire; on a yearly plan, 12 months. Places you have left when a plan ends stay usable until they expire. Refunds are covered in the next section.

Availability and liability

We work to keep October running and your results safe, but the service is provided as it is, without a guarantee of any particular commercial result. To the extent the law allows, our total liability is limited to what you paid us in the 12 months before the claim. Nothing here limits rights you have under mandatory consumer law.

Ending

You can close your account at any time by writing to us. We may suspend an account that breaks these terms, and we tell you why.

Who runs October

October is operated by a company based in Denmark. Contact: hello@october-ai.com.

Law

These terms are governed by Danish law, and disputes go to the Danish courts, unless mandatory consumer law where you live says otherwise.

Refunds

Unused places

If you have not used a place you bought, write to hello@october-ai.com within 30 days of buying it and we refund it to your card.

When a capture can't be made

If nothing can be made from a capture, the place it used goes back to your account automatically, and we tell you why so you can capture it again.

If some rooms can't be made and the rooms that were made fit in fewer places than the capture used, the extra places go back to your account automatically.

4K

If you paid for a 4K walkthrough and only the HD walkthrough can be made, we refund the difference: $100 per place on pay per place, or your plan's 4K add-on for that place.

Plans

You can cancel a plan at any time from your account. It runs to the end of the period you have paid for and is not refunded for the rest of that period; places you have left stay usable until they expire (3 months on a monthly plan, 12 on a yearly plan).

Your legal rights

Nothing here limits rights you have under mandatory consumer law where you live. If something went wrong that isn't covered here, write to hello@october-ai.com and a person will look at it.

Privacy policy

Who we are

October (october-ai.com) is operated by a company based in Denmark, which is the data controller for your account and billing data. Contact: hello@october-ai.com.

What we collect

Your email address and company name, the industry you choose, your captures (photos and the capture data the app records, such as the phone's tilt and the room names you type), the results we make, your plan and payment status (card details stay with Stripe), messages you send us, and basic technical logs (IP address, browser, errors).

Why

To run your account and make and deliver your photos and walkthroughs (contract), to take payment and keep accounts (legal obligation), to answer you and keep the service secure (legitimate interest). We send product emails you need; we only send news if you asked for it.

Who processes it for us

Railway (hosting and storage), Stripe (payments), Resend (email), and AI model providers OpenAI and fal.ai, which process captures to make the photos and walkthroughs. They process data only to provide their service to us. Some are in the United States; transfers rely on the EU Standard Contractual Clauses or the EU–US Data Privacy Framework.

How long

Captures and results stay while you have an account, so you can download them again; ask us and we delete them sooner. Billing records are kept as long as accounting law requires. Logs are kept for a short period for security.

Your rights

You can ask to see, correct, export or delete your data, or object to how we use it, by writing to hello@october-ai.com. If you are in the EU, you can also complain to your data protection authority (in Denmark, Datatilsynet). California residents have the right to know, delete and correct, and we do not sell or share personal information.

Cookies and visit counting

We use only the cookies the site needs to work: one that keeps you signed in and one that protects forms. No advertising or tracking cookies.

We count visits to our public pages ourselves, with no third party: the page, where you came from, your country and type of device, how long the page was visible and how far you scrolled. To tell one visit from the next, the page keeps a random number in your browser tab's session storage; it is deleted when you close the tab and is never linked to you or your account. We do not store your IP address itself. To count unique visitors per day we also keep a one-way code made from your IP address and browser with a random key that is thrown away every day, so it cannot be traced back or followed from one day to the next; with Do Not Track or Global Privacy Control on, we skip that code.