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Frequently asked
questions.

October AI adds a virtual employee to your Matterport virtual tour. Visitors can talk to it naturally — ask questions about your space, get guided through rooms, and be led towards booking or purchase. It works 24/7 and is trained specifically on your business data.
Yes. October AI is designed specifically for Matterport tours. The agent navigates visitors through the 3D space during conversation, so a Matterport model is required.
Most users are up and running in under 15 minutes. Connect your tour, upload your data, map your spaces, and go live. No coding required.
Anything you want your agent to know: pricing, availability, product catalogues, floor plans, FAQs, policies. The more data you provide, the more helpful your agent becomes. You can also scrape your website automatically.
You map areas of your Matterport tour to specific rooms, products or spaces in the dashboard. When a visitor asks about a specific area, the agent moves them there inside the 3D tour — like a real guide walking them through the space.
The agent can understand and respond in most major languages. It automatically detects the visitor's language and responds accordingly.
Your agent pauses until the next billing cycle, or you can instantly add more minutes from your dashboard. No overage charges — you're always in control of your costs.
Yes. Cancel from your dashboard at any time with one click. Your agent stays active until the end of your current billing period. No cancellation fees.
Matterport providers can sign up as partners and receive a unique referral link. When a client signs up through the link and activates a subscription, the partner earns 25% of the monthly payment — automatically and indefinitely. Payouts are monthly via Stripe Connect.
Yes — your first month is free, with 500 minutes of live conversation included. You add a card up front so your agent keeps running after the free month, but you're not charged for 30 days and can cancel anytime. When the free month ends it auto-renews at the standard plan (1,500 min/agent).

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